Wednesday, September 30, 2015

Yes, in Hindi

DUBAI --- The General Authority for Regulating the Telecommunications Sector, TRA, has announced that UAE mGovernment has added Hindi as a language of communication through its official Twitter account with the aim to elevate public engagement and open more communication channels, in addition to raising awareness among various public sectors about the mGovernement’s concept and services.
Hamad Obaid Al Mansoori, UAE TRA Director-General, said, "This initiative reflects UAE government’s respect to its residents’ diverse cultures and civilisations. It also emphasises the government’s keenness on interacting with the people and hearing their voices through different social media platforms. This comes in the context of the eParticipation process implemented by the mGovernment. The eParticipation extends over three phases as it commences with providing information, then opening the door for receiving feedback, reaching the third stage which is using the public’s views in the decision making process to enhance the services and promote mGovernment’s online presence."
The Indian community is the largest in UAE, and its working in numerous sectors marking the majority of customers using the mGovernment’s services.
The 14th of September marked the first Hindi tweet’s birth. The tweet was highly welcomed by mGovernment’s followers as they sensed government’s respect for their cultures and its keenness to open more communication channels with them. mGovernment joined Twitter in January 2011 and succeeded in attracting more than 200,000 followers. It is this commitment to leadership that qualified UAE to stand 13th globally in eParticipation index and to be amongst the top 50 performers in the world in eParticipation, as per the UN E-Government Survey Report.

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