DUBAI --- The General Authority for Regulating the
Telecommunications Sector, TRA, has announced that UAE mGovernment has added
Hindi as a language of communication through its official Twitter account with
the aim to elevate public engagement and open more communication channels, in
addition to raising awareness among various public sectors about the
mGovernement’s concept and services.
Hamad Obaid Al Mansoori, UAE TRA
Director-General, said, "This initiative reflects UAE government’s respect
to its residents’ diverse cultures and civilisations. It also emphasises the
government’s keenness on interacting with the people and hearing their voices
through different social media platforms. This comes in the context of the
eParticipation process implemented by the mGovernment. The eParticipation
extends over three phases as it commences with providing information, then
opening the door for receiving feedback, reaching the third stage which is
using the public’s views in the decision making process to enhance the services
and promote mGovernment’s online presence."
The Indian community is the largest in
UAE, and its working in numerous sectors marking the majority of customers
using the mGovernment’s services.
The 14th of September marked the first
Hindi tweet’s birth. The tweet was highly welcomed by mGovernment’s followers
as they sensed government’s respect for their cultures and its keenness to open
more communication channels with them. mGovernment joined Twitter in January
2011 and succeeded in attracting more than 200,000 followers. It is this
commitment to leadership that qualified UAE to stand 13th globally in
eParticipation index and to be amongst the top 50 performers in the world in
eParticipation, as per the UN E-Government Survey Report.
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