DUBAI --- Vice President and Prime Minister of the United
Arab Emirates and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al
Maktoum, has stated that government service centres receive over 30 million
customers per year and process over 150 million applications. His Highness said
that completing the rating exercise for all service centres is the beginning of
a new phase of quality development in the United Arab Emirates.
His Highness further said, "The
UAE is the only country in the world that rates its service centers on the
lines of the star-rating system for hotels. We believe our customers are our
guests and they deserve the best possible service. The star rating system aims
to encourage government service centres to be more competitive and give our
customers a role in the development of government services."
He added, "Two years ago, we launched a new initiative
where government organisations compete with the private sector in service
quality. Our employees are very competitive and we are determined to achieve
the highest levels of customer satisfaction."
Sheikh Mohammed made his comments
during his visit to the Emirates Identity Authority centre at Al Barsha, which
received a five-star rating.
His Highness today approved the results of the star rating
exercise conducted among all federal government service centres. Five centres
received a five-star rating, while 44 centres obtained a four-star rating and
83 centres a three-star rating.
H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown
Prince of Dubai; H.H. Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy
Ruler of Dubai; H.H. Sheikh Hazza bin Zayed Al Nahyan, National Security
Advisor and Deputy Chairman of Abu Dhabi Executive Council and Chairman of
Emirates Identity Authority; H.H. Lt. General Sheikh Saif bin Zayed Al Nahyan,
Deputy Prime Minister and Minister of the Interior and Vice Chairman of the
Identity Authority; Mohammed bin Abdullah Al Gargawi, Minister for Cabinet
Affairs; and Dr. Saeed Al Ghafli, Director-General of Emirates Identity
Authority, accompanied Sheikh Mohammed during his visit to the centre.
Hessa Buhumaid, Executive Director of the Government
Services Sector at the Prime Minister’s Office, briefed Sheikh Mohammed and his
delegation on the rating system, its key procedures and the evaluation process
that has been endorsed by independent international partners. She also briefed
them on the next phase of the rating system’s implementation in which some
local government and private sector entities will be included in the ratings
scheme.
Jassim Al Raessi, Director of Emirates Identity Authority
center at Al Barsha, briefed His Highness Sheikh Mohammed on the centre’s
services and the recent measures taken to enhance service quality.
Stressing the importance of the role of government services
centers, H.H. Sheikh Mohammed bin Rashid said, "My message to all teams in
government service centers is that their work is not an ordinary job but a
service to their country. We are soldiers and our job is serve the United Arab
Emirates. Ultimately, we seek to export this new system to the rest of the
world. This star-rating system is a purely Emirati initiative that we hope to
export to the world".
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